Welcome to Webmatix Marketing! We strive to provide exceptional service and value to our clients. This Refund and Returns Policy outlines the terms and conditions under which we handle refunds and returns. Please read this policy carefully before purchasing our services. By engaging with our services, you agree to the terms set forth in this policy.
1. Refunds Before Service Commencement
- Eligibility for Refund: If you wish to cancel our services before we commence work, you may request a refund. To be eligible for a refund, you must make your request within 24 hours of the purchase of the service. Refund requests made after this period will not be processed.
- Refund Process: To request a refund, please contact us via email at contact@webmatixmarketing.com. Include your order details and the reason for the refund request. The amount will be credited into your account within 7 to 10 business days
2. No Refunds After Service Commencement
- Commencement of Service: The service provision is considered to have commenced as soon as we begin work on your project or the agreed-upon services. This start date will be outlined in your service agreement or communicated to you via email.
- Post-Service Refunds: Once the service has commenced, we do not offer refunds. This policy applies regardless of the progress or completion status of the services provided. This includes any work completed, research undertaken, or strategies implemented as part of the service.
3. Refunds for Exceptional Circumstances
- Exceptional Circumstances: In rare cases where exceptional circumstances may apply (e.g., significant issues with the service), we may review your case on an individual basis. Such requests should be submitted in writing with a detailed explanation. Approval of refunds under exceptional circumstances is at the sole discretion of Webmatix Marketing.
4. Service Disputes
- Dispute Resolution: If you are dissatisfied with our services, please contact us directly at contact@webmatixmarketing.com to discuss your concerns. We are committed to resolving issues amicably and ensuring client satisfaction. However, once services have commenced, we will adhere to our no-refund policy.
5. Changes to the Refund and Returns Policy
We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services after such changes signifies your acceptance of the revised policy.
6. Contact Information
If you have any questions or concerns regarding this Refund and Returns Policy or if you need to request a refund, please contact us at:
Email: contact@webmatixmarketing.com
7. Acknowledgment
By engaging with Webmatix Marketing’s services, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund and Returns Policy.
Thank you for choosing Webmatix Marketing. We appreciate your business and look forward to serving you!